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Frequently Asked Questions

What is TRACFONE International Neighbors?

TRACFONE International Neighbors service allows you to obtain AT NO CHARGE three Mexican phone numbers, which your family and friends in those countries can dial to reach you at your TracFone in the United States, without them paying for an international long distance call.

What do I need to use TRACFONE International Neighbors service?

You need to fill out and submit the basic information requested about your TracFone phone on the TRACFONE International Neighbors page. Then follow the instructions to obtain up to three Mexican phone numbers. Do not forget to provide these phone numbers to family and friends in Mexico, so that you can receive their phone calls on your TracFone phone.

You can delete and/or add up to three Mexican phone numbers at any time by following the same instructions provided above.

How much does TRACFONE International Neighbors service cost?

TRACFONE International Neighbors service provides you up to three Mexican phone numbers at no extra cost, and your TracFone will be deducted the same minutes as if you were on a regular call. Isn't it wonderful? No more international long distance charges!

Can my family and friends use the TRACFONE International Neighbors phone numbers to call me at other cell phones or landlines?

No. The TRACFONE International Neighbors service is only available to TracFone Wireless customers. Calls made using TRACFONE International Neighbors service are routed only to your TracFone phone.

Is there an additional cost for this service?

No, there is no additional cost. The same minutes deducted for a regular call will be deducted when receiving an international long distance call using TRACFONE International Neighbors service. Even better, your family and friends in Mexico do not pay for an international long distance call!

Do I have to provide my personal contact information or credit card?

No. With TRACFONE International Neighbors service, no contracts are required, no accounts, no credit checks and no credit card requirements. You just need to obtain (at no cost) the TRACFONE International Neighbors phone numbers through our web site, and provide them to family and friends in Mexico to call you at your TracFone in the Unites States.

From what international locations can the calls be made?

The international calls can only be originated from Mexico by the moment, using the TRACFONE International Neighbors phone numbers you can obtain through this web site AT NO CHARGE.

Can I receive international calls on my TRACFONE cell phone when I am outside of the United States?

No. TRACFONE cell phones don't work outside of the United States, Puerto Rico or the U.S. Virgin Islands.

What happens if the assigned TRACFONE International Neighbors phone numbers are used by people other than my family and friends in Mexico or Canada? Will I be able to retrieve my minutes?

TRACFONE Wireless doesn’t credit minutes for international calls you receive on your TracFone. The information about your TracFone phone (phone number and IMEI/Serial Number) is unique, and so you will be in complete control over who should be given an assigned TRACFONE International Neighbors phone number. We suggest you to provide these phone numbers only to people you would like to call you. You can delete a TRACFONE International Neighbors phone number, and have a new one assigned to your TracFone at any time.

I have a NET10. Can I use TRACFONE International Neighbors with my NET10 cell phone?

No. Net10 clients can use NET10 International Neighbors service. NET10 International Neighbors service is a different service than TRACFONE International Neighbors.

What is the difference between TRACFONE International Neighbors and TRACFONE International Long Distance?

TRACFONE International Long Distance is a FREE service that allows you to make calls hundreds of international destinations from your TracFone phone in the U.S., at a cost of a regular call.

TRACFONE International Neighbors is a service that allows you to obtain AT NO CHARGE three Mexican phone numbers, which your family and friends (in that country) can dial, and you will receive those calls directly at your TracFone phone in the United States. With TRACFONE International Neighbors your family and friends in Mexico won't pay international long distance charges, and you will pay just a regular call.

What is the difference between TRACFONE International Neighbors and TRACFONE Frequent Numbers?

TRACFONE Frequent Numbers allows you to make the dialing of international calls faster and easier, providing you AT NO CHARGE ten US 1-800 numbers you can assign to the most frequent international destinations (from our worldwide coverage) you dial from your TracFone phone.

TRACFONE International Long Distance is a FREE service that allows you to make calls to hundreds of international destinations from your TracFone phone at a cost of a regular call.

Can I receive International calls on my TracFone while I am roaming? What is the additional cost?

Yes, you can receive international calls made through the TRACFONE International Neighbors numbers while your TracFone phone is in roaming. The same minute deduction will apply as when in roaming within the United States.

Regular roaming charges will apply when receiving long distance or international.

Who can I call if I am having problems with my TRACFONE International Neighbors service?

Please phone our Customer Service Center at 1-800-867-7183.

Are additional international locations going to be added?

Yes, we plan to add new international locations soon. Please return to the site frequently as we keep expanding our service coverage.

Is TRACFONE International Neighbors service available from any TRACFONE?

Yes, TRACFONE International Neighbors service works with all TracFone models.